Refund Policy

Last updated March 20, 2026

Candor is a digital subscription service provided by Golden Hills Software, Inc. We want you to be confident in your purchase. If Candor isn’t the right fit, we’ll make it right.

Subscription Cancellation

You may cancel your Candor subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period — you’ll continue to have full access until then. No cancellation fees apply.

Refund Eligibility

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase or most recent renewal. Refund requests made after 14 days will be evaluated on a case-by-case basis.

This policy applies equally to all Candor subscription plans, including discounted plans.

How to Request a Refund

To request a refund, email [email protected] with the email address associated with your account. No forms, no hoops. We’ll respond within one business day.

Processing

Approved refunds are processed within 7 business days. Depending on your payment method, it may take an additional 1–2 billing cycles for the refund to appear on your statement. You’ll receive an email confirmation when the refund has been issued.

Billing and Payments

All payments are processed securely by FastSpring, our Merchant of Record. FastSpring handles billing, sales tax, and payment processing on our behalf. Your payment details are never stored on Candor’s servers.

Questions?